Quote Number: SCQ2024-0023

Date: 9/07/2024 | Valid Until: 9/10/2024

Prepared for: HCCA/DP270179

Prepared by: Lok Kandel





Your Details

  • Name: Mark Di Natale
  • Company: HCCA/DP270179
  • Address: 2 Karribee Ave Huntleys Cove
  • Phone: 0432 032 707
  • Email: huntleyscove@malyon.com.au

8 Reasons why HCCA/DP270179 and Xlent Cleaning are the perfect match.

We are very pleased to present this quotation for your consideration. Listed below are some of the many ways we believe Xlent Cleaning can support HCCA/DP270179 achieve their goals, through a clean and organised work environment.

Project & Requirements

Project Type : Community Centre Cleaning (Strata Cleaning)

Number of Sites: One

Days of CleaningThree days a week ( Monday, Wednesday and Saturday) 


The building manager, Mark Di Natale, showed us around the building and discussed what is expected from the incoming service provider. During our discussion, Mark’s concern for maintaining consistent quality was truly evident. These expectations are in perfect accord with our mission, vision, and values, reaffirming our commitment to delivering excellent cleaning services by meeting, and preferably exceeding, our clients’ expectations.

Inspection Findings

Walk-through inspection of the premises was conducted with Mark assistance It was noted that the current provider had neglected several fundamental cleaning tasks, resulting in the property not being presented as it should be if the scope of work had been properly followed. Our commitment to excellence means that we will diligently adhere to the scope of works, ensuring that no detail is overlooked. During our inspection, we observed the following issues and would like to bring them to your attention.

    1. Most of the glasses throughout the building were dirty and cloudy..
    2. Dusting of the fittings and fixtures was not thorough. There was a lot of dust on ledges, gym equipment, and other fittings..
    3. In toilets, there is lots of dust and numerous marks behind the cubicles, on walls, doors, and partition tops. 

Proposal Highlights

  1. Top-tier Cleaning service: Not many cleaning companies can match the quality, consistency, and reliability of service that we are known for. Our commitment to excellence ensures that you can expect a spotless and sanitised environment, enhancing the appeal and comfort of your space. We will diligently follow the provided scope of works. After one month in service, we will conduct a review and offer recommendations if we believe that implementing new processes or adjusting the scope of works could enhance efficiency and effectiveness.
  2. Quality Assurance: Our team comprises highly trained professionals dedicated to maintaining the highest cleanliness standards, supported by frequent quality checks and strict adherence to industry best practices. We are committed to retaining our staff as much as possible and ensuring that our supervisors regularly visit sites to oversee proper execution of tasks. As part of our quality guarantee, if you raise two or more reasonable and fair complaints within a week regarding the quality of our service, we will not charge you for that week.
  3. Transparent Communication & Fair Dealings: At Xlent Cleaning, fair dealings are fundamental to our values. We believe in conducting business with integrity and honesty, fostering trust and mutual respect with our clients. Our commitment to transparent communication means that we strive to maintain clear and open dialogue, ensuring that all parties are treated equitably and that any issues are resolved fairly and efficiently.
  4. Environmental Responsibility: We prioritise eco-friendly cleaning practices and utilise sustainable cleaning products wherever possible, minimising our environmental footprint without compromising on effectiveness.
  5. Premium-Quality Chemicals: We exclusively employ top-tier chemicals from industry-leading suppliers such as Ager, ensuring optimal cleaning results without compromising the integrity of your property. Additionally, we offer a selection of eco-friendly and hospital-grade chemicals for you to choose from, allowing you to tailor the cleaning process according to your preferences and requirements.
  6. Quality Supplies & State-of-the-Art Equipment: In addition to premium-quality chemicals, we utilise cutting-edge cleaning equipment and tools to maximise efficiency and effectiveness in every cleaning task. From advanced vacuum cleaners to specialised scrubbing machines, we invest in the latest technology to deliver superior results for your buildings.

Collabration & Long-Term Partnership

At Xlent Cleaning, we pride ourselves on our collaborative approach with clients, ensuring that every aspect of our service adds tangible value to your investment. In addition to providing excellent regular cleaning services to maintain cleanliness and hygiene, we diligently attend to periodic maintenance tasks to uphold the integrity and longevity of your property. Consistency in quality is our baseline, and we execute each task precisely according to the scope of work. Unlike other companies that perform well for the first couple of months and then see their quality decrease substantially, we prioritise maintaining a consistently high standard throughout our entire partnership with you.


Pricing & Budget

1.Regular cleaning service for DP270179 (community centre) as per the scope of work below.
(Monday, Wednesday and Friday )
$455 + GST $1,972 + GST$23,660 + GST

1) Quotation Terms and Conditions

    • The price includes labour, chemicals, cleaning equipment, and tools.
    • This price is subject to adjustment with respect to the Consumer Price Index (CPI) on the 1st of July each year.
    • Only three hours of service are provided on public holidays to carry out essential tasks
    • The client is to provide toilet supplies

2) Service Guarantee

    • The service will be provided in a faithful, timely, and professional manner.
    • We do not compromise on safety, quality, privacy, or security.
    • We allocate the necessary resources for the job.
    • We resolve complaints in the fairest, most effective, and efficient way possible.



Our free offers for HCCA/DP270179

1.Bathrooms spring cleaning (walls, ceiling and tiles)Bi-Annual$350

Scope of Works

Huntleys Cove Community Association (CA) – 1 Karrabee Avenue, Huntleys Cove










Community Centre & Kitchen
Spot clean Community Association rooms, including floors, cobwebs, dust and wipe all ledges, doors & door handles, skirtings, fittings, sills


Clean all windows inside and out x
Spot clean glass on all windows and doors as needed x
Vacuum all floors including kitchen, store room, function room and

entrance areas

Clean oven and microwave x
Mop all floors ensuring excessive water is dried before leaving the


Vacuum clean air conditioner air return vents / grills x
Clean inside and behind fridge x
External Areas including Tennis Courts
Check all external lights and replace all failed globes. Report any

faulty light fitings to the Building Manager.

Pick up litter from external areas surrounding the CA including rear of pool area and tennis courts. Remove any animal fouling from common areas including front lawn, paving, pebbled areas and walls.  


Sweep up any leaf debris on paved and other common CA areas surrounding the Community Centre structure, tennis courts and pool












External Areas including Tennis Courts cont.


Collect any Rubbish on the tennis courts. Report any damage or

security issues to the Building Manager.

Transfer rubbish from the kitchen, gym and other bins to the Council

bins for collection.

Remove cobwebs from all external areas including windows, light

fittings, walls, corners etc.

Empty litter bins throughout the CA Community Centre and replace


Clean the garbage bins. x
Take out the CA bins the afternoon before Council collection. Return

bins to the bin storage area as soon as possible after the collection time.

Pool & Spa Area
Clean pool area entry gate, signage and balustrade glass. x
Clean balustrade glass x
Remove cobwebs from all areas inlcuding gates, pergola, light fittings


Spot clean pool & spa pavers including spills, chewing gum and any

animal fouling.

Sweep and / or blow all leaves to prevent these from entering the

pool or spa.

Collect any rubbish left in the pool area / gardens x












Toilets – Gymnasium & Community Centre
Clean all windows inside and out. x
Spot clean glass on all windows and doors as needed x
Remove all cobwebs. x
Clean all toilets and urinals thoroughly. x
Wipe all surfaces including basins and fittings. x
Mop floors. x
Gymnasium, Sauna & Gym
Wipe down all gym equipment. x
Vacuum and / or mop gym floor – ensure mop does not leave any

fluff on flooring

Remove all cobwebs. x
Monitor anti-bacterial wipes and restock when required. x
Clean all windows inside and out. x
Spot clean glass on all windows and doors as needed. x
Wipe all sauna horizontal surfaces. Thoroughly mop floor. x


Customer Reviews

I have no hesitation in saying Xlent cleaning have been the best cleaners I have dealt with. I have been using Xlent for over 5 years, and not only do they do a great clean, they are responsible, trustworthy and accommodating. Their extra care in choice of chemicals and thoroughness during Covid without being asked has been amazing. Truly terrific!

Mark S - General Manager - RGMC

It has been an absolute pleasure engaging the services of Xlent Cleaning. We have nothing but praise for Jason and his team of cleaners who are thorough, polite and efficient. Throughout they have delivered a high standard of professionalism and the care to their work has been outstanding. From the outset, they demonstrated a high level of communication, provided clear direction and recommendations and followed through without exception. Not only did they spend the time understanding our initial needs but they have continued to ensure that the quality and commitment to deliver has continued beyond the initial set up. We would highly recommend Xlent Cleaning, as you will see a difference in the quality of the work and appreciate their high level of expertise, attention to detail and professionalism. CYPSS Team, SCHN.

Jane K - Clinical Advisor -NSW Health/SCHN

Xlent Cleaning has done a wonderful job for our office so far. Our staff has let us know they can see a big difference, noticing that all the hard to reach places and and previously neglected areas are much more cleaner now. Thank you so much for keeping our office clean and tidy!

Lauren T - Operation Manager / Happy Tel

We value our reputation and work closely with our customers to provide them with professional and personal service. We believe in long-standing partnership and are committed to delivering our customers fair pricing and outstanding value at every interaction.


General Terms & Conditions

Terms and Conditions of the Service

  1. Services
    • ‘Services’ means the commercial cleaning services mentioned in the quote and provided by Xlent Cleaning.
    • ‘We’, ‘Us’, and ‘Our’ refer to Xlent Cleaning and its services.
    •  ‘Client’ and ‘Customer’ refer to anyone who uses Xlent Cleaning
    • ‘Party’ and ‘Parties’ refer to the client and Xlent Cleaning when referred to collectively.
    • Any services are subject to the terms of the Service Agreement. Xlent Cleaning agrees to provide cleaning services (the “Service”) to the customer at an address specified by the customer (the “Premises”).
    • The Service task will be such cleaning duties provided in the Scope of Works.
    • The term of cleaning service engagement is for one year, with automatic rollover for a further year.
    • Xlent Cleaning is committed to providing services in a faithful, timely, and professional manner.
    • Supplies will be provided by the client or Xlent Cleaning, as agreed and mentioned in the quote.
    • Xlent Cleaning will provide cleaners (the “cleaner”) as required to attend the premises to provide the service at a time and date mutually agreed between clients and Xlent Cleaning.
    • Performance of service is to be carried out by Xlent Cleaning staff. Xlent Cleaning is an independent contractor and not an employee of the Client.
    • Xlent Cleaning reserves the right to allocate staff and design and implement working arrangements.
    • The Xlent Cleaning 100% money-back guarantee means clients will receive money back if they are entirely unsatisfied with the outcome and results. However, if clients are not satisfied with the part of the job, it will be re-done at no extra cost.
    • The yearly free offers will be carried out if the client agrees to renew the contract for a further year.


  1. Service Quotation
    • All prices quoted are unless expressly stated otherwise, exclusive of GST.
    • This price is subject to adjustment in respect to legislative award rate changes effective on 1st of July every year  (usually 2-4%)
    • We may need a price review before the expiration of a contract term if market trends, labor costs, or other market forces are likely to affect prices. The client may either accept or reject the revised prices.
    • If the Client does not accept the price changes, then enough notice will be provided to terminate the services.


  1. Payment Terms
    • Invoice will be issued fortnightly. Where Xlent Cleaning has agreed to invoice the client for payment of fees after the service has been completed, the client agrees to pay in full all fees due within seven days of the invoice date.
    • Payments can be made via credit card, bank transfer, and cheque. Bank details will be provided on the invoice.
    • An administration fee of $ 10.0 for late payments will be charged on overdue accounts.


  1. Additions and Amendments
    • Any changes to services, whether once-off or regular, must be agreed upon by Xlent Cleaning before the service is carried out.
    • Clients are not permitted to request additional tasks with our staff without Xlent Cleaning’s approval. Staff is not authorized to carry out duties other than the regular scope of works.
    • Any request for changes by the clients to the Agreement must be made in writing. When such a request has been made, Xlent Cleaning has the right to review and alter the quotation price.
    • If clients require changes to cleaning time, they must notify Xlent Cleaning a week in advance. Differences in timing (Such as after-hours and weekends) might constitute changes to the price.


  1. Access to the Property
    • The client must provide access to the property where the service/s will be performed. The client can choose to be present at the cleaning time or assign keys/swap cards/fobes/alarm codes to Xlent Cleaning for access. Assigned keys/swap cards/fobes/alarm codes will be treated with utmost care.
    • We request the client to provide two sets of keys/swap cards/fobes. If two sets are not provided, Xlent Cleaning needs to make a duplicate copy, if permissible, and keep them in our office in a secure locker. Our managers and supervisors will use these copied items to access the property for inspection.
    • If such copies are made, the client will be notified and provided with details of copied items.
    • Lost keys (if happens) will be reported to the client promptly. The client might want to replace the lock or cancel access to the lost swap cards/fobes. Xlent Cleaning compensates any cost incurred due to this event.
    • Upon termination of the cleaning service, all original keys/swap cards/fobes, including duplicate items, will be returned to the client.
    • Water and electricity must be accessible within the property where the service/s is to be carried out. Failure to provide these may cause the service to cancel.
    • Client must provide enough room or secure space to store the cleaning equipment and products. No restriction should be made to hang or stick our guidance and other documents containing information against walls.
    • The keys must not use to access the property other than the days performing cleaning services. If access is required for some other reasons, Xlent Cleaning must take the client’s permission.


  1. Health and Safety
    • While Xlent Cleaning makes every effort to provide a safe work environment, clients must provide information in advance about potential hazards associated with the premises.
    • Clients must inform Xlent Cleaning if the subsequent risk has been identified and poses a threat to health and safety.
    • The client should, wherever possible, be involved in conducting risk assessments and developing solutions.
    • Both parties must comply with the Work Health and Safety Act 2011 and any other workplace health safety requirements and provide resources to maintain a safe workplace and continuously improve health and safety.


  1. Privacy and Confidentiality
    • Both parties must comply with the Australian Privacy Act 1988 (Cth) when handling all personal and business information.
    • Both the client and Xlent Cleaning must keep all confidential information in strict confidence and use it solely for the purpose.
    • All personal and business information collected during the service period must be treated with utmost security and confidentiality.


  1. Insurance
    • The contractor ( The Xlent Cleaning) must maintain adequate insurance and provide relevant policy documents to the Client.


  1. Damage, Breakage, Accidents, & Theft
    • Clients must inform Xlent Cleaning of any incident where an accident, breakage, damage to property, or theft has occurred due to any act of Xlent Cleaning staff within 24 hours of completion of the service.
    •  In a case of damage and breakage proven to be caused by Xlent Cleaning staff, the company will either repair the item or, if the item cannot be repaired, the company will compensate the client with the item’s fair value.
    • If case theft is proven, Xlent Cleaning will take legal action against the person involved, and the client will be compensated with the item’s fair value.


  1. Complaints Resolution
    • Any issues with the service must be reported to Xlent Cleaning within 24 hours. The client must provide (photos and videos) of unsatisfactory cleaning within 24 hours of completion.
    • Xlent Cleaning will use reasonable endeavours to resolve complaints. All complaints are handled and resolved fairly and transparently according to Xlent Cleaning’s complaints handling policy.
    • Failing to report to Xlent Cleaning within a reasonable period may affect compensation.


  1. Respect in the Workplace
    • The client and Xlent Cleaning must engage respectfully, honestly, professionally, and fairly in all dealings.
    • Each party must treat the other party’s employees with respect and dignity.
    • Each party must be committed to providing an environment free from discrimination and harassment based on race, color, religious creed, national origin, age, sex, marital status, or other basis protected by law.


  1. Termination of Service

Termination by Xlent Cleaning

    • Failure to make payments – A written cancellation notice will be given if the client fails to make payments for more than two consecutive payments. A reasonable time frame will be provided for the cancellation to come into effect.
    • Non-compliance with agreements – If the client continuously breaches an essential agreement term, then Xlent Cleaning may terminate the contract by giving written notice.
    • Activities of clients: If the activities pose a serious risk to the health and safety of Xlent Cleaning staff, and the client is unwilling to minimize the risk to an acceptable level, Xlent Cleaning may terminate the service immediately.
    • Not willing to accept reasonable amendments due to changing market conditions – We may need a price review before the expiration of a year‐long contract if market trends, labor costs, or other market forces are likely to affect prices. The client may either accept or reject the revised prices.


Termination by Client

    • Not satisfied with the performance of Xlent Cleaning: If Xlent Cleaning services fail to satisfy clients, they may seek to terminate any agreement. The client must give four weeks’ notice for cancellation.
    • Breach of service agreement by Xlent Cleaning: If Xlent Cleaning fails to comply with a service agreement, clients may terminate immediately.
    • Changes of mind or circumstances: clients may terminate service if their circumstances change. Four weeks’ notice for cancellation must be given.


  1. General Provisions
    • If any provision, clause, or application of these Terms and Conditions is found by any court, tribunal, administrative body, or authority of competent jurisdiction to be illegal, invalid, or unenforceable, then that provision will be ineffective
    • Any provision of, or the application of any provision of, these Terms which is void, illegal, or unenforceable in any jurisdiction does not affect any other provisions of these terms and conditions which will remain in full force and effect.
    • Client will be deemed to have accepted the terms and conditions of our service if they wish to use our service.

Privacy Policy

Policy statement

Multix Services Pty Ltd T/A Xlent Cleaning recognises the importance of protecting the privacy and is committed to protecting the privacy of its clients, employees, suppliers, and others who interact with it.

Xlent Cleaning complies with the Australian Privacy Act, 1988 (Cth) when handling all personal information. The Xlent Cleaning privacy policy describes its approach to privacy and how it collects, stores, uses and protects personal and other information.

When you use or visit the Xlent Cleaning website, web application, mobile application, or services, or when we employ you, you may provide us with personal or commercial information, and we acknowledge the fact that all information supplied to Xlent Cleaning belongs to you, and we do our utmost to maintain the integrity and security of such information.

1. Type of personal Information we collect

Personal Information disclosed to us

Xlent Cleaning collects the personal information that you provide through any means of communication such as names, addresses, contact details, passwords and payment information. We also gather personal information that you provide when registering on our web-site, a web or mobile application, express an interest in obtaining information about Xlent Cleaning services, or request a service quote.

Personal information collected by Xlent Cleaning also depends on the nature of our relationship where only the personal or other information gathered is clearly necessary. In general terms, employees of Xlent Cleaning are usually required to provide additional information such as proof of identify, superannuation and tax details, date of birth, employment history, certain medical conditions, emergency contact details, police report etc.

Information automatically collected

When you visit or use the Xlent Cleaning web-site, web and/or mobile applications, Xlent Cleaning automatically collects certain information. This information cannot identify you, but may include device and usage information, such as IP address/es and browser, operating systems, country, location, information about how and when you access our web-site or applications and other technical information. This information is primarily needed to keep the Xlent Cleaning web-site and applications secure, and for internal analytics and reporting purposes.

Along with many other businesses, governments and others, the Xlent Cleaning web-site uses cookies and when you access our web-site, web application and/or mobile application a small file (cookie) is saved on your computer’s hard drive. Cookies are generally used to identity and track users as they navigate different pages on a web-site, and identify users returning to a web-site. The data contained in cookies is encrypted, and they do not contain information that personally identifies you.

2. How we use your personal information

Personal information that you provide to Xlent Cleaning will only be used for the purpose for which it is submitted. We will not use personal information for any other purpose without first seeking consent from the individual/s involved, unless authorised or required by law. Generally, Xlent Cleaning uses personal information to

    1. provide the services or quotes you requested
    2. communicate and provide efficient customer support
    3. manage and improve services
    4. assist in investigating your complaints and enquiries
    5. request feedback
    6. inform you about changes and updates about the services Xlent Cleaning provides
    7. send you newsletter and invitations

Some information from employees of Xlent Cleaning is shared or accessible to our clients for internal business purposes and Xlent Cleaning clients are required to strictly follow this privacy policy when accessing such information. Apart from this, Xlent Cleaning does not share any personal information with third parties, and such information will only be used for operational reasons.

3. Security and Storage of personal information

When you provide your personal information to Xlent Cleaning, you have a right to expect that information to be treated with utmost security and confidentiality. Xlent Cleaning strives to ensure the integrity and security of the personal information it collects and holds, including paper and electronic records. We take all reasonable steps to protect personal information held in our possession against loss, unauthorised access, use, modification, disclosure or mis-use.

All Xlent Cleaning staff must comply with this privacy policy and any other internal privacy protection procedures that are in place from time to time to protect personal information. Although Xlent Cleaning has state-of-the-art privacy standards, data transmission over the internet can never be guaranteed as completely secure.

Personal Information collected electronically by Xlent Cleaning is stored on a secure server and may be kept in Australia and overseas. Xlent Cleaning will take any actions reasonably necessary to ensure that personal data is treated securely and in accordance with the Data Protection Act, 1988.

4. Photos and video clips

We shall capture photos and take video clips before, during and after the cleaning job(s). This will include just the cleaning area, but not the secret or private sections, area and information of the Client. Xlent Cleaning will use the captured/recorded materials only for official purposes – planning cleaning tasks, performing, addressing complaints, collecting testimonials, improving the services, and informing about the changes or updates.

If those captured resources are to be made public via the website, social sites or used for other purposes, the prior consent will be taken from the Client.

5. Access to personal information and correction

Individuals may request access to their personal information held by Xlent Cleaning, and if they believe it is inaccurate or incorrect, they may ask for it to be corrected. We will provide access to personal information as quickly as possible.

6. Duration – how long we keep information

Xlent Cleaning only retains personal information for as long as it is necessary for the purposes it is submitted. Unless required or permitted by law (such as tax, accounting or other legal requirements), we do not hold any personal information after partnerships or relationships end, and all personal information is securely disposed of in accordance with industry best practice.

7. Accessing links

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

8. Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

9. Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

12. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

13. Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us.

15. Changes to this policy

Xlent Cleaning may modify or update this privacy policy at any time. We will provide timely advice about significant changes to this policy. The latest version of this policy will always be available on the Xlent Cleaning web-site.


Health & Safety Policy

Policy Statement

Multix Services Pty Ltd T/A Xlent Cleaning is committed to providing and maintaining a safe and healthy workplace for its employees, clients, visitors and anyone else who may be affected by its business operations. We comply with the Work Health and Safety Act 2011, and provide resources to maintain a safe workplace and continuously improve health and safety.

Intent of this policy

The intent of this policy is to ensure:

    1. work health and safety (WHS) is an integral part and at the core of the way Xlent Cleaning operates;
    2. compliance with all applicable federal and state legislation;
    3. effectively implementing a best practice work health and safety system to eliminate or minimise the risks, so far as is reasonably practicable, to the health and safety of everyone involved in or may be affected by business activities; and
    4. that safe workplaces are maintained by regularly assessing health and safety risks through actions such as regular reviews, audits and implementing appropriate control measures.


Responsibility for managing health and safety ultimately rests with the Xlent Cleaning Managing Director. Importantly, workplace health and safety is a shared responsibility, and every member of staff has a role in keeping themselves and their workplaces healthy and safe. Managers and supervisors are responsible within their scope of authority to implement work health and safety policies, procedures and practices.

The goal of Xlent Cleaning is to provide a safe and healthy work environment free from workplace injury and illness. This can only be achieved through the active participation, cooperation and commitment of everyone in the workplace.

Management responsibilities

    1. designing and implementing safe working systems
    2. identifing hazards, assessing risks and implementing measures to eliminate or minimise risk as far as is possible
    3. exercise due diligence to ensure the health and safety of employees, clients or anyone else affected by business activities
    4. comply with all relevant federal/ state legistlation, regulations and guidelines
    5. provide adequate initial safety training, information and supervision and ensure continuous improvement in policies, practices and procedures
    6. design, purchase, install and maintain a safe site, equipment and products
    7. allocate sufficient resources to maintain healthy and safe working environments
    8. maintain documentation for compliance and record-keeping purposes
    9. take prompt remedial action in case of injury and provide appropriate rehabilitation service

 Staff Responsibilities 

    1. adhere to all instructions, safe work practices and rules
    2. immediately report any accidents or injuries, or unsafe work conditions or equipment to management
    3. do not carry out unusual or unfamiliar tasks unless safety insutructons are given about to do so
    4. do not misuse, damage, refuse to use, or interfere with anything provided in the interest of work health and safety
    5. carry out each tasks in a manner which ensures individual health and safety and that of all other employees and visitors
    6. co-operate with all other employees to enable health and safety standards and responsibilities for everyone to be met

Client responsibilities

    1. provide adequate information about potential hazards
    2. clients should, wherever possible, be involved in conducting risk assessments and developing solutions
    3. provide secure access to cleaning room/s and allow reasonable modifications to be made ( if necessary) to ensure the safety and well-being of Xlent Cleaning staff
    4. provide prompt advice and noticication of any damage and/or breakages which have the potential for increased health and safety risks
    5. provide prompt advice about any unusual situations or circumstances that may occur in the workplace and have a bearing on healh and safety

So that this policy can be implemented quickly and effectively, Xlent Cleaning seeks the active cooperation of all its staff, clients, visitors and others who might be engaged with its business operations. This policy applies to all aspects of our operations and functions.

Changes to this policy:

This policy will be reviewed, amended, and updated from time to time with changes communicated to everyone involved.

Quality Policy

Policy Statement

Multix Services Pty Ltd T/A Xlent Cleaning is committed to deliver consistently  superior quality cleaning service which meet or exceed our customer requirements  and expectations in a proactive, professional and cost effective manner. Our quality  policy outlines our commitment to quality and describes the Xlent Cleaning  approach to quality and continuous improvement.

Intent of this policy

The intent of this policy is to ensure:

❖ we are dedicated to provide cost-effictive service and responsiveness to clients  changing needs and expectations

❖ we allocate enough resources to train staff and build a system to achieve  efficiency in our operations

❖ quality is integrated in our day-to-day business activities and our services meet  legislative requirements, and industry standards

❖ our zero complaint approach is implemented and reviewed against key  performance

Our commitments

We, as a company will:

❖ provide an adequate training to all staff and monitor their performance

❖ be proactive to remove non-value added steps in our processes where feasible

❖ strive to ensure that customer satisfaction is achieved at all times

❖ create an environment where continuous improvement is encouraged

❖ ensure that quality is non-negotiable aspect of our business model

❖ communicate with clients, seek feedback and make changes to accommodate  new requirements or expectations


This policy apply to all employees at Xlent Clenaing. Employees are expected to effectively implement this policy into everyday business operations.

Changes to this policy

Xlent Cleaning may modify or update this quality policy. The latest version of this  policy will always be available on our w

Chemicals & Equipment

Chemicals and Equipment  Of course! You want to know what chemicals will be used on your premises for cleaning and disinfecting. Quality Products for Outstanding Results At Xlent Cleaning, we never negotiate on quality. We always use the best chemicals and products available in the market that reduce environmental impact without compromising results.

1.  Chemicals

We have chosen Agar, the industry’s best cleaning chemical manufacturer and supplier. We will provide you with the list of chemicals we use, both hospital-grade and eco-friendly options, and let you decide which one you prefer. 1.- Hospital-Grade
S. N Chemical For Use on Results   
1.      CounterFlu     Clean and disinfect all hard surfaces Leave surfaces clean, disinfected, and perfumed with a lingering citrus fragrance. kills germs and viruses such as Human Influenza Virus, Herpes Simplex Virus, and Coronaviruses, including SARS-CoV-2 (COVID-19 virus)
2.      Tango Clean and disinfect all hard surfaces leaves surfaces disinfected, clean, and perfumed with a long-lasting floral-fruit fragrance.
3.      Lollyshop Lollyshop is an anti-bacterial chemical and is ideal for use in healthcare, institutional and commercial buildings on all hard surfaces, including floors, tiles, fittings, paintwork, glass, walls, bins, and compactors. It can also be used as an air freshener LOLLYSHOP is a strong deodorizing detergent with the cleaning and germ-killing action needed to remove offensive and putrid soilage matter. After removing the source of the bad odour, the perfume of lollyshop deodorizes the surface with a pleasant lingering fragrance.
4.      Flash Dry FLASH DRY will remove smudges, oily films, fingerprints, and general soilage from glass, shiny laminates, stainless steel, chrome, and perspex surfaces and kills 99.9% of germs It is a high-performance glass and window cleaner that evaporates ultra-fast. It effectively removes grease and grime from shiny surfaces, kills 99.9% of germs, and leaves no streaks, smears, or residues.
2.- Green Cleaning Range
S. N Chemical For Use on Results   
1.      Bellevue     BELLEVUE is a fast-acting cleaner for glass, stainless steel, and chrome surfaces Hypo-allergenic * and promotes good indoor air quality. Sparkling glass and mirrors result.
2.      Fresco Bathroom clean and deodorize FRESCO will easily dissolve lime, bio-waste, urine, hard surface scale, soap, and fat scum on all washroom surfaces, yet it will not harm stainless steel, porcelain, ceramics or glass even during periods of prolonged contact
3.      Kuranda KURANDA is ideal for cleaning floors, walls, benches, tables, desks, touchpoints, sinks, baths, toilets, tiled areas and fittings. It may also be used as an air-freshener KURANDA is a fresh, pleasant-scented Commercial Grade Disinfectant with a powerful cleaning action that leaves surfaces disinfected, clean, and perfumed with a lingering floral fragrance.
4.      PH-7 PH-7 is a neutral detergent that has a multitude of applications for cleaning hard surfaces. Best for cleaning hard floors.
  • Mild detergent with great versatility
  • GECA certified to comply with the highest environmental standards
  • Perfect for alkali-sensitive floors
3.- Other Special-Purpose Chemical Xlent Cleaning uses high-performance, less toxic, and quality commercial cleaning products that are low in volatile organic compounds (VOCs) and irritants for special cleaning such as carpet cleaning, floor scrubbing, and polishing, stainless steel care, periodic maintenance work. Some of the chemicals we use for special purposes are listed below.  
S. N Chemical For Use on Results   
1.      Solspray   Solspry will clean hard surfaces- walls, stoves, laminex, glass, shower recesses, paintwork, venetian blinds, porcelain, stainless steel, chrome, etc. Soft surfaces – vinyl upholstery, synthetic fiber carpets, and rugs. It will remove all soils, including dirt, food spills, greasy oil films, fat, carbon and smoke deposits, bathroom build-ups, lipstick, etc.
2.      Renegade RENEGADE removes the toughest dirt, mud, oil films, grease, grime, and soot from floors, equipment, machinery, painted walls, and vehicle bodies
  • Rapidly loosens dirt and soot, allowing it to be washed away
  • Is very versatile and excels in a variety of cleaning tasks
  • Contains caustic, solvents, and surfactants for the vigorous attack of fats and oils
3.      Mop N Dry Mop’N’Dry will remove all typical soil and spillages, including foodstuffs, drinks, cooking oil, and general traffic dirt from all types of floors and other hard surfaces. Suitable for all types of floors, the perfumed detergent is concentrated to boost value and minimize packaging and transport.
4.      Steel Shine polishing stainless steel and aluminum surfaces with a deep shine. leans, polishes and protects metal surfaces
4.- Equipment & Other Tools  We use the latest energy-efficient electrical equipment and other cleaning tools. These products are designed to work efficiently and in an eco-friendly manner. We pride ourselves on using products of a high standard that deliver excellent results. Wherever possible, we use products that are Australian-made and select suppliers whose business practices are sustainable and eco-friendly. 5.- Dusting Dust is everywhere. No matter what you do, they keep coming back and messing up your workspace. Even a thin layer of dust can make your office look dull and dirty. Nobody wants to work in a dusty office, so maintaining a regular cleaning schedule brightens your workspace and increases your productivity. Dust isn’t just a pesky form of dirt; it’s also a health hazard. Besides causing seasonal allergies, dust can carry germs and viruses that can harm your health. At Xlent Cleaning, we provide a dust-free guarantee. Your desks, flat surfaces, ledges, windowsills, partition tops, chair legs, or any other surface where dust is likely to build up will be dust free. We use specially designed dusting cloths that are low-lint disposable wipes, lightly and uniformly impregnated with an optimal amount of mineral oil. These clothes trap and remove loose dirt and dust. Unlike conventional dry dusting cloths, the Chux Dusting Cloth does not build up a static charge during use, ensuring they are safe for cleaning computers and other static-sensitive components and equipment. Once used, the dust is contained on the cloth, allowing it to be easily disposed of without the risk of cross-contamination.
6.- Wiping and disinfecting We use color-coded microfibre cloths for wiping and disinfecting with chemicals.
7.- Vacuuming and Sweeping We use either Pullman or Pacvac brands for vacuuming.
  • For the smaller offices/premises
 For the smaller offices where there is open space and very little plugging and unplugging would be enough for vacuuming, we use the cost-effective options of the wired version.
  • For larger and multi-floor offices/premises
 Cordless vacuums are lightweight, versatile, and convenient. They provide better maneuverability and ergonomics. Most importantly, they provide up to 30% of timesaving. We prefer to use cordless vacuums on most of our client’s sites

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